Privacy Policy

At Caravan Point, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following personal information when you use our website or submit an enquiry:

Full Name
Email Address
Phone Number
Postcode or Address
Caravan or Motorhome Details
Any additional information you provide through our contact or valuation forms

We may also collect non-personal information such as:

IP Address
Browser Type
Device Information
Website usage data through cookies and analytics tools

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide you with a caravan valuation
To respond to enquiries and provide customer support
To arrange caravan collection services
To process payments where applicable
To improve our website and services
To communicate with you regarding your enquiry or request
To comply with legal and regulatory requirements

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

3. Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

Collection or transport partners
Payment service providers
Legal or regulatory authorities where required by law
IT service providers that help us operate our website

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

4. Data Security

We take appropriate security measures to protect your personal information from:

Unauthorised access
Loss or misuse
Alteration or disclosure

However, please note that no method of online data transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site.

Cookies may be used to:

Analyse website traffic
Improve functionality
Remember your preferences

You can choose to disable cookies through your browser settings at any time.

6. Data Retention

We will only retain your personal data for as long as necessary to:

Fulfil the purposes for which it was collected
Comply with legal obligations
Resolve disputes and enforce agreements

Once your data is no longer required, it will be securely deleted.

7. Your Rights

Under applicable data protection laws, you may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict processing of your data
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us.